Accessibility Policy

The goal of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, is to make Ontario accessible to people with disabilities by 2025.  The Accessibility Standards for Customer Service have been created to ensure that goods and services are accessible to all Ontarians and the persons with disabilities are treated with respect, dignity and equality.

The YWCA St. Thomas-Elgin, in keeping with its Mission Statement, shall make every effort to ensure that its policies, procedures and practices adhere to the guiding principles established in the Accessibility Standards for Customer Service; Ontario Regulation 429/07.

The policy applies to all YWCA St. Thomas-Elgin employees, volunteers, or agents who deal with the public or other third parties.

The YWCA St. Thomas-Elgin is committed to ensuring that persons with disabilities can access our goods and services.

Click here to review our Accessibility Multi-Year Plan (2014-2021)

For more information you can access our AODA Customer Service Policy.

For more information you can also access our AODA Intergated Accessibility Standard Regulations Policy

Give you feedback

To provide the YWCA St.Thomas Elgin with your valuable opinion or feedback, please complete our the form below indicating whether you are sharing feedback or a suggestion or a complaint. These are reviewed by our Senior Management Team and Executive Director.

Please note inquiries will be reviewed within 2-3 business days.

If you find yourself in an emergency situation please phone our main office during regular business hours (519) 631-9800 or call 2-1-1 for emergency services within your area.

Recent News

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Thank you to all participants for joining us in our 1st ever virtual Bike-A-Thon! The weather was great during our week-long event which gave members of our community the opportunity to ride, walk, run or stroll in support of YWCA St.Thomas-Elgin. Through your...

Housing and Homelessness System Coordinator

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Bike-a-thon For A Cause Winners Announced

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Thank you for participating in our 1st ever Bike-A-Thon! In order to qualify for the amazing prizes we have listed below all individuals OR teams must complete the below form to report the total number of kilometers you completed during our week-long event. All...

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Announcing our 2020/21 Board of Directors Nominees

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May 22, 2020  YWCA St. Thomas-Elgin announces proposed slate for Board of Directors for 2020/21. Erica Arnett – Erica has a Health Sciences degree from UWO and has been working in Public Health for over 15 years.  Erica recently completed her MBA.  Erica was a member...

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